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The ABC’s of Village Service
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Open an account
Ordering
Delivery
Back Orders
Returns
Simplified Payment
Open an account
Ordering
Free Delivery
Back Orders
Returns
Simplified Payment
Pricing Goal:
The best pricing on the items you use most often
• Full line catalog
• Key item catalog
• Custom price list (client reviews)
• Web site specials
Hassle-Free Returns Goal:
To make returns quick and hassle-free
• No return authorizations needed
• A simple call to customer service starts the process – handled just like a delivery
Delivery Goal:
For our drivers to be remembered as a helpful
representative of Village Office Supply
• Free next day delivery
(with no minimum order)
•We place orders where you need them
• Neat and uniformed drivers
• Driver Incentive Program
• Nextel direct connect system
Simplified Payment Goal:
To make paying your invoices convenient and understandable
• Your account is already open!
• Dedicated and accessible team
Backorders Goal:
To keep backorders to a minimum
• Backorders average only 1%
• Team dedicated to proactively call you with an ETA or options offered
• No backorders cancelled without your approval
Client Reviews Goal:
To create ongoing value
• Review usage, service and pricing
• Enhance value where possible
Can't find what you need? E-mail us at: directlink@villageoffice.com or call us at: (732) 564-1700
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